RETURN POLICY
Last Updated: June 30, 2026
Please read the return policy carefully before placing an order on the website https://nanaform.shop. Because all our jewelry pieces are unique handmade products and fall under the category of personal accessories/jewelry, strict order cancellation and return rules apply to our Site.

1. EXCLUSIVITY OF RETURNS (NO UNCONDITIONAL RETURNS)
1.1. Our store operates under an individual and small-batch manual production model, and our products come into direct contact with the skin (personal accessories and jewelry), which imposes restrictions for hygiene and sanitary reasons.
1.2. Therefore, unconditional returns of goods of good quality for reasons such as "wrong size", "disliked design", "changed plans", or "mismatched outfit" ARE NOT ACCEPTED.
1.3. By placing an order and completing payment on the website https://nanaform.shop, You confirm Your agreement that a refund or product exchange is possible ONLY in the event of a manufacturing defect (flaw) or physical damage to the product that occurred during transportation prior to delivery to the Buyer.

2. WHAT CONSTITUTES AND WHAT DOES NOT CONSTITUTE A DEFECT
2.1. Cases recognized as a defect / damage:
  • Violation of the structural integrity of the jewelry (broken clasp, broken chain, stone fallen out of its setting at the moment of unpacking).
  • Deep mechanical damage to the metal, polish, or elements of the jewelry that significantly affects its intended use.
  • Delivery of an incorrect item (if the wrong piece of jewelry was shipped to You by mistake instead of the ordered one).
  • 2.2. Cases NOT recognized as a defect (based on the Handmade Disclaimer):
  • Slight differences in the shade of stones or metals caused by the color rendering features of Your monitor or the natural uniqueness of organic materials.
  • Natural microstructural features of genuine stones, pearls, or wood (micro-cracks, internal inclusions, unevenness of natural patterns).
  • Microscopic features of the metal finish characteristic of hand-forging, casting, or polishing that do not affect the durability of the item.

3. PROCEDURE UPON DISCOVERING A DEFECT OR DAMAGE
If Your jewelry arrived damaged or You discovered a clear manufacturing defect, You must strictly follow this procedure within 5 calendar days of receiving the package:
  1. Documentation: Take several clear photographs or record a video that distinctly shows the discovered defect, as well as the condition of the external shipping packaging (box/envelope).
  2. Submission of Claim: Send an email to nana.form.jw@gmail.com.
  3. Email Content: In the subject line, specify: "Claim for Order No. [Your order number]". In the body of the email, include Your full name, date of receipt, and a detailed description of the defect. Attach the recorded photo and video materials.
  4. Review Period: We pledge to review Your application and provide an official response within 3 working days.

4. SOLUTIONS FOR APPROVED CLAIMS
If the fact of a defect or damage during transit is confirmed, the Buyer will be offered the following options to choose from:
  • Remanufacturing and Replacement: We will manufacture and ship an identical item of good quality to You free of charge at our expense.
  • Full or Partial Refund: We will issue a refund of the price paid for the item to the same bank card or payment system used to make the purchase.

5. RETURN SHIPPING PROCEDURE AND COSTS
5.1. In the event of return approval, we may require You to ship the defective product back to our address for evaluation: Individual Entrepreneur Diana Volkova, Ilori st. 28, Tbilisi, 0167, Georgia.
5.2. If the return is deemed justified (defect confirmed), we will compensate the Buyer for the return shipping costs (subject to the provision of a receipt from the postal service with a reasonable economy shipping rate), or entirely exempt You from the need to return the item if the defect is evident from the photos.
5.3. The returned defective item must be packaged as securely as it was upon receipt to avoid additional damage during transit.

6. TIMELINE FOR FUNDS CREDITING
Once a refund decision is made, the funds will be transferred to Your account within 14 business days. Please note that the actual speed at which funds are credited to Your card depends exclusively on the regulations of Your issuing bank and the international payment system, and can take from 3 to 30 banking days (a process we cannot influence).