Last Updated: June 30, 2026

This Terms of Service agreement (hereinafter referred to as the "Agreement", "Terms") governs the relationship between Individual Entrepreneur Diana Volkova, registered and operating under the laws of Georgia, and any individual or legal entity (hereinafter referred to as the "User", "Buyer", "You") visiting the website https://nanaform.shop (hereinafter referred to as the "Site") or purchasing goods on this Site.

Please read these Terms of Service carefully before accessing or using our Site. By accessing the Site or making a purchase, You acknowledge that You have read, understood, and unconditionally accepted all the terms and conditions of this Agreement. If You do not agree to all the terms and conditions of this Agreement, You must immediately cease using the Site.

SECTION 1 — SELLER INFORMATION & GENERAL PROVISIONS
1.1. The website https://nanaform.shop is owned and operated by Individual Entrepreneur Diana Volkova.

• Official Business Name: Individual Entrepreneur Diana Volkova
• Registered & Operational Address: Ilori st. 28, Tbilisi, 0167, Georgia.
• Contact Email Address: nana.form.jw@gmail.com
• 1.2. Throughout the site, the terms “we”, “us” and “our” refer exclusively to Individual Entrepreneur Diana Volkova.
• 1.3. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Site. It is the User's responsibility to check our Site periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes automatic acceptance of those changes.

SECTION 2 — ONLINE STORE TERMS & USER STATUS
2.1. By agreeing to these Terms, You represent that You are at least the age of majority in Your country or state of residence, or that You have given us Your explicit parental/legal guardian consent to allow any of Your minor dependents to use this Site.
2.2. You may not use our products or any information from the Site for any illegal, unlawful, or unauthorized purpose. In the use of the Site, You must not violate any laws in Your jurisdiction (including but not limited to copyright, neighboring rights, and intellectual property laws).
2.3. A breach or violation of any of the Terms will result in an immediate termination of Your access to the Services and Site, and may result in civil or criminal liability.

SECTION 3 — SPECIFICS OF GOODS (HANDMADE DISCLAIMER)
3.1. All items presented on the Site are original, handmade pieces of jewelry and wearable art.
3.2. The Buyer acknowledges and accepts that:

• Each piece is unique. Therefore, minor variations from the photographs displayed in the catalog (including slight differences in color shades, material textures, dimensions of elements, shapes of natural stones, or metals) are possible.
• Such unique characteristics are caused entirely by the manual production method and the natural properties of the materials used. They do not constitute a manufacturing defect, flaw, or non-conformity of the product with its description.

3.3. We have made every effort to display as accurately as possible the colors and images of our products, but we cannot guarantee that Your device's monitor display of any color will be absolutely accurate.
3.4. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

SECTION 4 — ACCURACY OF INFORMATION, BILLING, AND ACCOUNT DETAILS
4.1. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update Your account and other information, including Your email address, shipping addresses, credit card numbers, and expiration dates, so that we can successfully complete Your transactions.
4.2. We reserve the right to refuse service or cancel any order placed with us at our sole discretion (e.g., in cases of suspected fraud, lack of materials for manufacturing, or inability to ship to Your region). In the event of an order cancellation, we will notify You via email and refund the paid funds in full.

SECTION 5 — INTERNATIONAL SHIPPING AND CUSTOMS REGULATIONS
5.1. All goods are shipped from our studio in Tbilisi, Georgia, worldwide using international postal or courier services.
5.2. Delivery times specified on the Site are estimates. We are not liable for any delivery delays caused by customs clearance procedures, international logistical disruptions, carrier strikes, or force majeure events.
5.3. Customs Duties and Import Taxes: The Buyer acts as the official importer of record into the destination country. Orders shipped outside of Georgia may be subject to import taxes, customs duties, and fees levied by the destination country's internal laws.
5.4. All additional charges for customs clearance, duties, and local taxes must be fulfilled entirely by the Buyer. We have no access to the calculation of these fees and do not compensate for them. The Buyer's refusal to accept a package due to an unwillingness to pay customs duties does not constitute grounds for a refund.

SECTION 6 — INTELLECTUAL PROPERTY RIGHTS
6.1. All content included on this Site (including, but not limited to: original sketches and jewelry designs, text, photographs of products, graphics, logos, trademarks, software code, and audio-video materials) is the exclusive property of Individual Entrepreneur Diana Volkova and is protected by international copyright and intellectual property laws.
6.2. Any copying, reproduction, distribution, publication, commercial use, or creation of derivative works based on the Site's content or jewelry designs without the prior written consent of Individual Entrepreneur Diana Volkova is strictly prohibited.

SECTION 7 — LIMITATION OF LIABILITY AND WARRANTIES
7.1. The Site and all products are delivered to You on an "as is" and "as available" basis for Your use, without any warranties of any kind, either express or implied, including all implied warranties of merchantability or fitness for a particular purpose.
7.2. In no case shall Individual Entrepreneur Diana Volkova, our contractors, suppliers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, loss of data, or replacement costs, arising from Your use of the Site or any products procured using the service.

SECTION 8 — GOVERNING LAW AND DISPUTE RESOLUTION
8.1. These Terms of Service and any separate agreements whereby we provide You Services shall be governed by, construed, and enforced exclusively in accordance with the substantive laws of Georgia.
8.2. Any disputes, controversies, or claims arising out of or relating to this Agreement shall be resolved through amicable negotiations. If a settlement cannot be reached, the disputes shall be submitted to the exclusive jurisdiction of the competent courts of Tbilisi, Georgia.

SECTION 9 — SEVERABILITY
9.1. In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable by a court of law, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 10 — CONTACT INFORMATION
Questions, claims, and notices regarding these Terms of Service should be sent to us at our email address: nana.form.jw@gmail.com.